We have a 7 days return time frame after order is received by recipient within which items eligible for return can be returned. If the return time elapses, you can no longer return items.
Unfortunately, unless the product is faulty, we are unable to accept returns, or provide a refund for personalized goods.
Please contact us through any of our contact channels within 7 days after order is received and we will ensure you get a resolution.
Items not eligible for returns:
- Products that have been altered from their original state or opened by authorized personnel without permission.
- Items damaged due to misuse, accidents after purchase from the buyer.
- Items tagged “Shipped from Overseas cannot be returned.
Step by step instructions on making a return
- Ensure that you are making the complaint within 7 days after goods have been received.
- Send an email to email@example.com or contact us through any of our available support channels to make your complaints. Please include pictures of the products delivered to you as a means of evidence.
- We would process your request and approve or reject your request based on the factors for returns eligibility
- Once we have approved your request, we will provide information on the most suitable means of getting the item from you and ensure a resolution has been reached. We recommend that you keep the original packaging material for an easy return process.
- You will be refunded within 7 days after the return process has been completed. Please note that you will only be refunded the amount of the goods purchased exclusive of shipping and delivery fees paid.