FREQUENTLY ASKED QUESTIONS

Yes you can track your order on CWW Marketplace. Go to our home page >> help >> track my order or click here

Yes we have wholesale deals for retailers, please contact us at help@cww.com.ng or call 07019633348. You can also visit our retail outlet.

Yes, You can pick up at our retail outlet. This option can be chosen at the time of ordering. You will be contacted when your items is available at the retail outlet chosen for pickup.

Click here to view a list of our retail outlets available.  This option is only available to orders with recipients location in Lagos. 

You can start by visiting the homepage and clicking on a category name from the category menu on the top of the website. This shows all the products we have within that category.

If you have a product in mind, just type the name of the product or brand in our search bar at the top of the page and click Search. 

When shopping from social media, the product ID is stated on our posts. Type in the product ID in the search box and click search. It would bring out the exact items you saw on social media. Click here to contact us if you need any help

Yes. CWW is committed to offering our customers only genuine quality and original products. We take all necessary actions to ensure that any seller found to be selling non-genuine products is immediately sanctioned and delisted from CWW Marketplace. We only sell new products. 

Shopping on CWW Marketplace is easier and stress-free! All you need to do is search for your product of choice and follow the steps below:

1. Click on ADD TO CART or SELECT OPTIONS to add this product to your cart
2. Click on Cart in the top right corner
3. Click on PROCEED TO CHECKOUT

Register an account or Login into your existing account by entering your Email and password >> Enter your shipping/billing information, ensuring your address is complete and accurate 

• Choose Delivery Method or Store Pick up option
• Choose your preferred Payment Method >> Click on CONFIRM ORDER to complete your order.

Once your order is placed, it is either automatically confirmed, or we will contact you for confirmation in case we need more details. 

You can check the status of your order anytime by logging into your account and going to My order section

Need help placing an order? Chat with us live or Call 07019633348. Operating Hours: Mon-Sat, 8am-6pm 

If your order items from more than one vendor, your items will arrive separately. If your order consists of items from a single seller, your items may arrive together or separately. If your orders arrive separately, be rest assured that the remaining item(s) will be delivered shortly.

We are a Marketplace with different sellers competing. You may see the similar product offered by different sellers at different prices.

We believe that Competition amongst sellers is favorable to our customers as you will get better deals and lower prices.

Express delivery- 24 – 48 hrs.

Standard delivery- 24 – 72 hrs.

Items shipped from Overseas- 12 – 15 days

Please be notified that delivery timeline might vary due to circumstances beyond our control like holidays etc. See shipping and delivery for more details

We also send regular updates on the progress of your order via emails on your registered email id, We recommend that you update your current phone number and email address to get the latest updates on your order.

Your order may be delivered by CWW Logistics team or by other courier companies. You may be called prior to or on the same day as delivery to see if you are available to receive your order.

We’ll send you an email once your order has been confirmed. You can check the status of your order anytime by following the simple steps below:

1. Log in to CWW Marketplace
2. Click on My Account in the top right corner of the homepage (Your name will appear here if you’re logged in)
3. Click on Orders in the drop-down menu
4. Click on SEE DETAILS to the right of the item
5. This will show the status of your product

No we offer the best deals and best prices on Corporate wears and Accessories. All items on  CWW are not negotiable. For the best deals and offers, please check our website and also follow us on social media.

Do not panic, just check your spam or junk folder on your mailbox. You can also check the status of your order anytime by following the simple steps below:

1. Log in to your CWW Marketplace account
2. Click on My Account in the top right corner of the homepage (Your name will appear here if you’re logged in)
3. Click on Orders in the drop-down menu
4. Click on SEE DETAILS to the right of the item

If your order is showing as Unsuccessful or Cancelled, we will automatically proceed with the refund to your CWW Wallet account or back to your bank and update you by email once the transaction is initiated from our end.

Need more help ? Contact us here.

Please note that your shipping address cannot be changed once your order is placed. To change your shipping address, kindly contact our support team help@cww.com.ng , chat with us live or call 07019633348

If Order is already shipped, please reject the delivery of the order with the wrong shipping address once you are contacted by our delivery agent and place a fresh order with the correct shipping details. 

We guarantee that your orders will be delivered on time. During the order process, you can also specify a convenient delivery time. Alternatively, you can go to your account order details and select a delivery time between 8 a.m. and 5 p.m.

To get an Express delivery, we recommend that you include a note in your order indicating express delivery.

You can find more information about our delivery timelines here

Yes, our delivery agent will contact you to confirm your availability and exact location. Also, we will send you an email with details of the delivery agent when your package is out for delivery.

Not to worry, we will attempt to reschedule your order for the following working day. We will attempt to deliver the package a total of two times before canceling your order.

You can always check the status of your order by following the simple steps below:

1. Log in to your CWW Marketplace account
2. Click on My Account in the top right corner of the homepage (Your name will appear here if you’re logged in)
3. Click on Orders in the drop-down menu
4. Click on SEE DETAILS to the right of the item

You cannot return your items after 7 days. Our return policy states that items can only be returned within 7 days after items have been received by the recipient. All items on CWW Marketplace are in good conditions and only items that are deemed faulty can be returned. 

Please note that items tagged shipped from Overseas cannot be returned.

For more information on our return policy please click here

Need more help? Contact us here.

You can choose from one of the available payment methods.

• Pay on Delivery 
• Credit/Debit Card
• CWW Wallet
• Store Bank Transfer 

You will be required to select your preferred payment option at checkout.

At CWW Marketplace, we offer Pay on Delivery where you can shop confidently and pay for the item only when it is delivered to you. At the moment, we only offer pay on delivery in locations in Lagos. 

No you do not need to create an account to purchase products on CWW. However most features on CWW marketplace are available to customers who are logged in. 

Need help placing an order? Chat with us live or Call 07019633348. Operating Hours: Mon-Sat, 8am-6pm 

Sorry, we do not offer payment in installments at this time.

We have great offers and deals for you and do not want to see you go. However, if you still wish to deactivate your account, please contact our customer support team here

We would not deactivate your account unless you request it. To shop quality corporate wears click here

Delivery charges depends on delivery location and weight of the product

There are no extra taxes, hidden costs or additional dispatch charges.
The price on the website is the final price, our prices are all inclusive; all taxes included.

All products purchased from Corporate World Wear are in good condition from authorized distributors and manufacturers.To return any items bought on cww.com.ng, ensure the item is in line with the conditions in the Return Policy

We ship to only locations in Nigeria at the moment. Shipping to other parts of the world will be available soon, so stay tuned!

You can make your purchases on our site from outside Nigeria but ensure the delivery address is within Nigeria.